Privacy policy

Effective Date: March 15, 2025

Hue Skin Co ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website www.hueskin.co (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, browse, or make a purchase from our Site.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect different types of personal information to provide and improve our services.

a. Information You Provide to Us

When you use our Site, we collect the following information:

  • Personal Identification Information: Name, email address, phone number, shipping and billing address.
  • Order & Payment Information: Items purchased, order history, payment details (processed securely by third-party payment processors).
  • Customer Support Data: Information you provide when you contact our support team via email or social media.
  • Account Details (if applicable): If you create an account, we store your login credentials securely.

b. Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

  • Device & Technical Information: IP address, browser type, operating system, referring website, time zone, and cookies.
  • Usage Data: Pages viewed, time spent on the site, shopping behavior, and navigation paths.

c. Cookies & Tracking Technologies

We use cookies, tracking pixels, and similar technologies to:

  • Enhance your shopping experience.
  • Remember your preferences.
  • Track website performance and analytics.
  • Display targeted ads.

You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We collect and use your information for the following purposes:
✅ Order Fulfillment: To process and deliver your purchases, including order confirmations, invoices, and shipping updates.
✅ Customer Support: To respond to your inquiries, process returns, and provide assistance.
✅ Marketing & Promotions: To send exclusive offers, new product launches, and skincare tips (only if you opt-in).
✅ Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions and security breaches.
✅ Website Improvement: To analyze website traffic, improve our products, and enhance user experience.
✅ Legal Compliance: To comply with applicable laws, tax regulations, and government requests.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following cases:

a. Service Providers

We partner with third-party service providers who assist in:

  • Payment Processing: Shopify Payments, PayPal, or other secure payment gateways.
  • Shipping & Delivery: DHL, FedEx, and other logistics partners.
  • Marketing & Advertising: Email marketing tools, social media platforms (Facebook, Instagram), and Google Ads.

b. Legal & Compliance Obligations

We may disclose your information:

  • If required by law, legal proceedings, or government requests.
  • To enforce our Terms of Service and protect our rights.
  • To prevent fraud, security threats, or illegal activities.

4. Payment Security

All transactions on www.hueskin.co are securely processed through third-party payment gateways. We do not store or have direct access to your credit card details.

To ensure a secure shopping experience, our website follows SSL encryption standards to protect your payment and personal data.

5. Data Retention

We retain your personal information as long as necessary to fulfill orders, provide customer support, and comply with legal obligations.

If you would like us to delete your personal data, email us at hello@hueskin.co. However, we may retain certain data for legal or security purposes.

6. Your Rights & Choices

Depending on your location, you may have the following rights:
✔️ Access & Update: You can review and update your account information anytime.
✔️ Opt-Out of Marketing: You can unsubscribe from marketing emails by clicking the "Unsubscribe" link in any email.
✔️ Request Data Deletion: You can request that we delete your personal information (subject to legal requirements).
✔️ Restrict Processing: You can ask us to limit how we use your data in certain cases.

To exercise these rights, contact us at hello@hueskin.co.

7. Third-Party Links & Services

Our Site may contain links to third-party websites, such as social media platforms or payment processors. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal data.

8. Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from minors. If you believe a child has provided us with information, contact us for immediate removal.

9. International Users & Data Transfers

If you access our Site from outside Nigeria, your information may be transferred and processed in Nigeria or other countries where our service providers operate. By using our Site, you consent to this transfer.

For customers in the European Union (EU), United Kingdom (UK), or other regions with data protection laws, we process personal data in compliance with General Data Protection Regulation (GDPR) and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal updates or business changes. The latest version will always be available on this page. Your continued use of our Site after changes means you accept the updated policy.

Last Updated: March 15, 2025

11. Contact Us

For any questions regarding this Privacy Policy, please reach out to us:

📧 Email: hello@hueskin.co
🌍 Website: www.hueskin.co
📍 Address: 2 Ekikhalo Edosomwam Avenue, Benin City, Edo State, Nigeria