Shipping policy

Shipping Policy – Hue Skin Co.

At Hue Skin Co., we are committed to ensuring that your orders are processed and delivered in a timely and efficient manner. This Shipping Policy provides details on order processing, shipping timelines, and important information regarding delivery.

1. Order Processing Time

  • All orders are processed within 48 working hours after payment confirmation (excluding weekends and public holidays).
  • Orders placed after business hours, on weekends, or during holidays will be processed on the next business working day.
  • Once your order has been processed, you will receive a confirmation email or SMS with your order details.

2. Shipping & Delivery Timeframes

We offer both nationwide and international shipping from our fulfillment center in Benin City, Edo State, Nigeria. Delivery timeframes vary depending on the destination:

Nationwide (Within Nigeria)

  • Orders are delivered within 3-5 working days (excluding the dispatch date).
  • Delivery timelines may vary based on location, courier delays, or unforeseen circumstances.

International Shipping

  • We ship worldwide via DHL Express.
  • International delivery takes approximately 5-7 working days after dispatch.
  • Customs processing times vary depending on the destination country, which may impact delivery timelines.

3. Shipping Rates

  • Shipping fees are calculated at checkout based on the delivery destination and package weight.
  • International customers are responsible for any additional customs duties, import taxes, or fees imposed by their country. These fees are not included in our shipping charges and must be paid upon delivery.

4. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email or SMS.
  • You can track your order in real time using the DHL tracking link provided.
  • If you do not receive a tracking number within 48 hours of dispatch, please contact our customer support team.

5. Delivery Guidelines

  • Orders are delivered to the shipping address provided during checkout. Please ensure your address and contact details are accurate to avoid delays or failed deliveries.
  • If the delivery attempt fails due to incorrect information, additional shipping charges may apply for re-delivery.
  • A signature may be required upon delivery. If no one is available to receive the package, the courier may leave a delivery attempt notice with further instructions.

6. Customs & Import Regulations (International Orders)

  • International customers must comply with their country’s import regulations.
  • Some countries may require additional documentation or fees for customs clearance, which is the responsibility of the recipient.
  • If your package is held by customs, it is your responsibility to follow up with the customs office to facilitate clearance.

7. Delays & Unforeseen Circumstances

While we strive to meet delivery timelines, Hue Skin Co. is not responsible for shipping delays caused by:

  • Natural disasters, extreme weather conditions, or unforeseen circumstances.
  • Customs clearance delays for international orders.
  • Delays caused by incorrect address information provided by the customer.

8. Lost, Stolen, or Damaged Packages

  • Once an order is handed over to the courier, Hue Skin Co. is not liable for lost or stolen packages.
  • If you receive a damaged package, contact us within 48 hours of receipt with clear photos of the packaging and product. We will investigate and provide a resolution where applicable.

9. Contact Information

For any shipping-related inquiries, please reach out to our customer support team:

📧 Email: hello@hueskin.co
📞 Phone: +234 905 2359 817
📍 Address: Benin City, Edo State, Nigeria

By placing an order with Hue Skin Co., you acknowledge and accept the terms outlined in this Shipping Policy. If you have any further questions, feel free to contact us.

Last updated: March 2025